GE2022 – TOTAL QUALITY MANAGEMENT IMPORTANT QUESTIONS 2MARKS AND 16 MARKS QUESTIONS EXAM EXPECTED QUESTION 2013

GE2022 – TOTAL QUALITY MANAGEMENT IMPORTANT QUESTIONS 2MARKS AND 16 MARKS QUESTION EXAM EXPECTED QUESTION 2013

 

GE2022 – TOTAL QUALITY MANAGEMENT IMPORTANT QUESTIONS 2MARKS AND 16 MARKS QUESTION EXAM EXPECTED QUESTION 2013   

GE2022 TQM NOV/DEC 2012 IMPORTANT QUESTIONS
SUB.NAME : GE2022 – TOTAL QUALITY MANAGEMENT
YEAR
: IV
SEMESTER: VII
Unit 1-5 Repeated and expected questions:
1.TQM
2.Quality gurus – juran,deming
3.TQM leadership
4.Customer Satisfaction
5.Employee Involvement
6.Six Sigma
7.Bench Marking
8.Quality Function Deployment
9.Taguchi’s quality loss function
10.Total Product Maintenance
11.ISO-14000
12.Qualityy Auditing
NOTE:
1.Study all the above 12 questions u may get atleast 8 to 10
2.Its a very easy paper only heading,sub heading and definition its enough.
3.Study the below given qns too ..If the qpaper came diff

UNIT I
INTRODUCTION
PART-A
1. Define quality.
2. Mention any four principles of TQM?
3. Define Total Quality?
4. Give the Basic Concepts of TQM?
5. List the dimensions of quality.
6. What are the three components of the Juran Trilogy?
7. What are the six basic concepts that a successful TQM programmer quires?
8. What are the pillars of TQM?
9. Give the Objectives of TQM?
10. Give the Quality Hierarchy?
11. Tabulate the tangible and intangible benefits of TQM.
12. What does a typical meeting agenda contain after establishing the TQM?

PART-B
1. ( i) Describe the six basic concepts o f TQM?(8)
(ii)Explain the TQM framework and awareness.(8)
2. How do the dimensions of a quality of a product influence the acceptability? (16)
3 . ( i). What are the characteristics o f successful leaders(8)
4 . ( i i ) . What are the b e n e f i t s o f TQ M?
5. ( i). E xp la in t he function of quality council.
( ii).W hat is meant by strategic planning? Write t he seven steps
procedure of strategic planning cycle (10)
6. (i) Explain Juran’s ten steps to quality improvement
(ii) Explain continuous process improvement
7 . ( i) E lab o rate the Deming philosophy
( ii) Write short notes o n leadership roles(8)
8. (i) Brief the history of evolution of TQM
(ii) Explain the principles of TQM.(10)
(6)
9. Enumerate the Deming’s 14 points of management.
10. Write engineering brief about the following terms: 1. Quality statement 2. Vision
Statement, 3. Mission statement and 4. Quality policy statement

UNIT-II
TQM PRINCIPLES
PART-A
1. Who are internal and external customers?
2. What are the customer’s perceptions on quality?
3. List the various tools used for collecting customer complaints.
4. What is meant by customer retention?
5. What is motivation?
6. What are the Maslow’s basic needs?
7. What are physiological needs?
8. List the Herzberg’s motivators and dissatisfies.
9. Define empowerment. (Au Nov 05)
10. What are the conditions necessary for empowerment?
11. Define team and teamwork.
12. List the different types of teams.
13. Name different members in a team.
14. What is needed for a leader to be effective?
15. What is the important role of senior management?
16. Give the basic steps to strategic quality planning?
17. What is meant by recognition in an organization?
18. Classify rewards.
19. What is performance appraisal? (Au June 06)
20. List four common barriers to team progress.
21. Give the steps involved in training process?
22. Define Recognition and Reward?
23. What are the types of appraisal formats?
24. What are the benefits of employee involvement?
25. What are the basic ways for a continuous process improvement?
26. What are the three components of the Juran Trilogy?
27. What are the steps in the PDSA cycle?
28. What are the phases of a Continuous Process Improvement Cycle?
29. What are the three key elements to a partnering relationship
30. What are the objectives of Performance measures?
31 What are the characteristics used to measure the performance of a particular process?
32. Define 5S?
33. What is a Kaizen?

PART-B
1. Explain the followings.
(i). 5 S(5)
(ii) kaizen.(5)
(iii) Supplier rating and relationship development.(6)
2. (i) what are the customer perceptions of quality?
(ii.What is team? Explain the different types of team?
3. Explain how the employee will be involved in doing a process?
4. Describe the various quality statements.
5. Discuss about Maslow’s need hierarchy theory and Herzberg’s two factor theory for motivation.
(16)
6. What are the seven steps of strategic planning? (16)
7. What are the principles of customer / supplier relations? (16)
8. Enumerate any eight actions that an organization shall take to handle complaints.
(16)
9. Explain in detail about various methods used for obtaining customer feedback. (16)
10. What are the techniques commonly used for performance measures?

UNIT-III
TQM TOOLS & TECHNIQUES I
PART-A
1. Give the seven tools of quality?
2. Define Statistics?
3. What is a measure of central tendency?
4. What is Measures of dispersion?
5. What is a normal curve?
6. What is the use of the control chart?
7. Give the objectives of the attribute charts?
8. Define Six Sigma Problem Solving Method? Define
9. What are the new seven management tools?
10. Define Benchmarking?
11. Enumerate the steps to benchmark?
12. What are the types of benchmarking?
13. What are the four basic steps included in SPC?
14. Mention the seven basic tools involved in statistic quality control
15. What is Pareto chart?
16. Give some applications of Pareto chart.
17. What is the use of SPC?
18. Define check sheet. Mention its uses.
19. What are the uses of cause and effect diagram?
20. What is scatter diagram?
21. List some applications of scatter diagram

22. Define histogram.
23. What are the problems that can be interpreted by the histogram?
24. Define control chart.
25. What is line graph?
26. What is an arrow diagram?
27. Give some applications of arrow diagram.
28. How is an arrow diagram constructed?
29. What is nominal group technique?
PATR-B
1. Explain the detail about the 7 SPC tools of quality. (16)
2. Explain the term “process capability”. (16)
3. Discuss in detail about the concept of Six-Sigma. (16)
4. List out the new 7 management tools and explain each one. (16)
5. Discuss briefly the various tools of statistical fundamentals. (16)
6. Explain the QC or SPC tools? (16)
7. Explain the Seven Management Tools? (16)
8. Plot the control chart for variables and attributes (16)
9. Explain the concepts of Six Sigma? (16)
10. Explain the different steps involved in FMEA with an examples. (16)
11. Problems in control charts and process capability. (16)

UNIT IV
TQM TOOLS & TECHNIQUES II
PART-A
1. What is a QFD?
2. What are the benefits of QFD?
3. What are the steps required to construct an affinity diagram?
4. What are the goals of TPM?
5. Give the seven basic steps to get an organization started toward TPM?
6. What are the major loss areas?
7. Define TPM?
8. Define quality cost.
9. List the categories of quality costs.
10. What is meant by cost of prevention?
11..List the elements of cost of prevention
12. What is cost appraisal?
13. What are the cost of appraisal5
14. What is meant by cost of internal failures?
15. List the components cost of internal failures.
16. What is meant by cost of external failures?
17. Give the sub-elements of Preventive cost category?
18. Give the sub-elements of Appraisal cost category?
19. Give the sub-elements of Internal failure cost category?
20. Give the sub-elements of External failure cost category?
21. Give the typical cost bases?
22. How will you determine the optimum cost?

PART-B
1. Explain QFD with a suitable example. What are its advantages and Limitations? (16)
2. Write short notes on :( a) Taguchi’s Quality Loss Function (b) TPM
(16)
3. Explain quality costs. What are the barriers for implementing TQM in an industry? (16)
4. What are the six major loss areas need to be measured for implementing TPM? (16)
5. Discuss the QFD process with new chart and flow diagram. (16)

UNIT V
QUALITY SYSTEMS
PART-A
1. Give the ISO 9000 Series of Standards?
2. What is the need for ISO 9000?
3. Give some other quality systems?
4. Enumerate the steps necessary to implement the Quality Management System?
5.What are the three sections of QS-9000?
6. Give the objectives of the internal audit?
7. What are the requirements of ISO 14001?
8. What are the benefits of ISO 14000?
9. What are the four elements for the checking & corrective action of ISO14001?
10. What are the seven elements for the implementation & operations of ISO14001?
11. What are the four elements for the planning of ISO 14001?
12. Give the types of Organizational Evaluation Standards?
13. Give the types of Product Evaluation Standards?
14. Define Quality Audits?
15. Give the usage of an effective recognition and reward system?
16. What are the typical measurements frequently asked by managers and teams?
17. Explain the ISO/QS 9000 elements?
18. What are the benefits of ISO?
19. Give the ISO 9001 requirements?
20. What are the methods of actual audit?

PART-B
1. Explain the steps to be followed in implementing quality system ISO 9001:2000 (16)
2. What are the requirements of ISO 14000? Explain them briefly.(16)
3. Define quality system and explain the evaluation of ISO 9000.(16)
4. Explain ISO 14000 with an Industrial application.(16)
5. Explain the steps followed to get ISO 9000 certification for an educational institute. (16)
6. What are the elements of ISO 9000:2000 quality system?(16)
7. Explain in detail about the quality auditing with its different types.(16)
8. Discuss in briefly about the documentation of quality system.(16)
9. Discuss TQM implementation in manufacturing and service sectors including IT(16)

mg2351 principles of management unit wise important question

 MG1351 – PRINCIPLES OF MANAGEMENT

Question Bank

Unit 1

HISTORICAL DEVELOPMENT

PART A ( 2 Marks)

1. Define Management.

2. Define Productivity.

3. What are the functions of Managers?

4. Write the different levels of Management with examples.

5. What is meant by Social audit?

6. What are the effective characteristics of Managers?

7. Write any two main difference between Management and  Administration.

8. Define Effectiveness.

9. Define Efficiency.

10. Give the main importance of Management.

PART B

 

 

1. Explain briefly about the functions of Managers.

2. What are the 14 principles of Henry Fayol? Explain.

3. Explain briefly about the different factors affecting the Organisational

environment.

4. Explain the Development of Management Thought.

5. Management : Science or Art – Discuss.

UNIT II

PLANNING

PART A ( 2 Marks)

1. Define Planning.

2. Define Strategies.

3. Define Objectives and Goals.

4. What are the different types of Plans?

5. What is meant by Policies?

6. State the steps in Planning.

7. Define MBO.

8. Define Programs.

9. Define TOWS Matrix.
10. What do you understand by Decision Making?

 

 

www.scienceandstudies.blogspot.com

 

 

PART B
 

1. Explain the Decision Making Process.

2. Explain briefly about the various Forecasting Methods.

3. Explain the Process of MBO.

4. Explain in briefly about the TOWS Matrix.

5. Define Policies. Give its types. Explain the Planning Premises.(16)

 

Unit 3

ORGANISING

PART A ( 2 Marks)

1. Give the main difference between the Formal and Informal Organisation.

2. Define Span of Management.

3. What are all the steps in Organizing?

4. Discuss “Departmentation”.

5. What are the different types of Departmentation?

6. Define Decentralization.

7. What is the purpose of Organisation charts?

8. Define Staffing.

9. What is meant by Performance Appraisal?

10. What is Human Resource Planning?

PART B

 

1. Explain briefly about the various types of Departmentation.

2. Explain briefly about the types of Organisational Structures.

3. Discuss the Span of Management/Managerial Effectiveness.

4. Explain briefly about the Selection Process.

5. Discuss briefly the various steps involved in Organizing.

Unit 4

DIRECTING

PART A ( 2 Marks)

1. Define Leading.

2. What are the difference between creativity and innovation?

3. Define Motivation.

4. What are the elements in the Maslow hierarchy of needs?

5. Define Leadership.

6. List out the various styles of Leadership with examples.

7. Define Communication.

8. What is meant by downward communication?
9. Define Operations Research.
10. What do you understand by JIT?

 

www.scienceandstudies.blogspot.com

 

MG1351 – PRINCIPLES MANAGEMENT

PART B

                        1. Explain briefly about any three theories of Motivation.

2. Explain briefly about the various functions of Leader.

3. Explain in detail about the Creativity and Innovation.

4. Explain the leadership with its different styles.

5. Discuss in detail about the process and types of Motivation.

 

Unit 5

CONTROLLING

PART A ( 2 Marks)

1. Define Controlling.

2. What are the steps involved in the control process?

3. Define Budgeting.

4. What is meant by MIS?

5. What is international business?

6. Define Globalisation.

7. What is MNC? Give an example.

8. Define Reporting.

9. What are benefits of IT in controlling?

10. What do you mean by PERT?

 

 

PART B

                        1. Explain the difference between Japanese and U.S. Management. (16)

                           2. Explain in detail about MNCs.

                           3. Discuss in detail about the Tools and techniques used for improving

     Productivity.

                         4. Explain the term ‘Reporting’.

                           5. Explain the preventive control mechanism towards achieving a unified

                                global management theory.

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MG 2351 PRINCIPLES OF MANAGEMENT ANNA UNIVERSITY PREVIOUS YEAR QUESTION PAPER, IMPORTANT QUESTIONS, 2 MARKS AND 16 MARKS QUESTIONS FOR EEE DEPARTMENT

MG 2351 PRINCIPLES OF MANAGEMENT ANNA UNIVERSITY PREVIOUS YEAR QUESTION PAPER, IMPORTANT QUESTIONS, 2 MARKS AND 16 MARKS QUESTIONS FOR EEE DEPARTMENT

ANNA UNIVERSITY PREVIOUS YEAR QUESTION PAPER MG2351 PRINCIPLES OF MANAGEMENT IMPORTANT QUESTIONS, 2 MARKS AND 16 MARKS QUESTIONS FOR EEE DEPARTMENT

B.E./B.Tech. DEGREE EXAMINATION, APRIL/MAY 2011

Sixth Semester

Civil Engineering

MG 2351 — PRINCIPLES OF MANAGEMENT

(Common to Aeronautical Engineering, Automobile Engineering, Electronics and

Communication Engineering and Mechanical Engineering)

(Regulation 2008)

Time : Three hours Maximum : 100 marks

Answer ALL questions

PART A — (10 × 2 = 20 marks)

1. Define Management.
2. Mention the role of Managers. (any two)
3. Define MBO.
4. Mention any two features of decision making.
5. Define Organizing.
6. Mention any two merits of performance appraisal.
7. Define Motivation.
8. What is organisational culture?
9. Mention any two advantages of budgetary control system.
10. What is Quality Control?

PART B — (5 × 16 = 80 marks)

11. (a) Describe about the evolution of management thought.
Or
(b) Explain about the major tendencies favouring the development of a
unified global theory of management.
12. (a) (i) What are the steps in the planning process? (8)
(ii) Mention any four advantages and four limitations of planning. (8)
Or
(b) State and explain the common steps involved in a typical managerial
decision making process.
13. (a) (i) Mention the factors which are responsible for the emergence of
informal organizations. (8)
(ii) What are the steps involved in the process of delegation? (8)
Or
(b) State and explain the basic steps involved in a typical selection
procedure.
14. (a) (i) What are the basic leadership styles? Explain them critically. (8)
(ii) What are the barriers to effective communication? (8)
Or
(b) (i) Name the motivation theories. Explain any two of them. (8)
(ii) Discuss on the components of Organizational culture? (8)
15. (a) (i) What are the steps involved in the process of controlling? (8)
(ii) Give an account of some popular non-budgetary control techniques.
(8)
Or
(b) (i) Define productivity and identify the problems involved in
measuring the productivity of knowledge workers. (8)
(ii) What are the basic steps in planning the system in operations
management? (8)

MG2351 -Principles of Management Nov / Dec 2012

MG2351 -Principles of Management Nov / Dec 2012

Anna University B.E./B.Tech. DEGREE EXAMINATION, Nov / Dec 2012

Department of Electronics Communication Engineering

MG2351 -Principles of Management

(Regulation 2008)

(Common to B.E Aeronautical Engineering , B.E Automobile Engineering , B.E Civil Engineering , B.E Electrical and Electronics Engineering , B.E Electronics and Instrumentation Engineering , B.E Instrumentation and Control Engineering , B.E Mechanical Engineering , B.Tech Polymer Technology , B.Tech Textile Technology , B.Tech Fashion Technology)

Semester :6

Year : 3rd Yr

Regulation : 2008

Department : B.E ECE

Subject Code : MG2351

Subject Name : Principles of Management

Content : MG2351 Principles of Management Nov / Dec 2012 Question Paper (Scan Version)

Download:

  MG2351 POM Nov 2012 QP.pdf (Size: 154.4 KB )

Principles of Management Important Questions,previous year question paper of pom

Anna University
Principles of Management Important Questions

Principles of Management – Important questions and past year questions

Unit 1:

Important questions:

1.14 principles of management
2.Principles of scientific management
3.Functions of management
4.Role of managers
5.Managerial theory

Examination questions:

Nov/Dec 06

1.Management – science or art
2.Discuss the step in method study

(Or)

1. 14 principles of management (Fayol)

April/May 07

1.Fayols’ contribution

(Or)

1.Discuss various types of business organisation

Nov/Dec 07

1.Various functions of management

(Or)

1.Scientific principles of management and also mention the features of scientific management.

April/ May 08

1.Sketch a line diagram to the types of business organisation on the basis of ownership
2.What do you understand by joint sector companies? Mention the diagrams for the
formation of joint sector companies and their advantages.
3.Distinguish between private and public limited company

(Or)

1.Briefly explain the classical approach towards management and theory coined by its significant contributors.

Unit 2:

Important questions:

1.Process of setting up objectives
2.MBO
3.Strategic planning process
4.Policy formulation and types of policies Planning premises and its processes

Examination questions:

Nov/Dec 06

1.What is planning? Explain the steps involved in planning
(Or)

1.What are objectives? How will you set the objectives for the manufacturing organisation?

May/June 07

1.Planning is looking ahead and control is looking back. Comment
2.Mention the steps to be followed in the planning process

(Or)

1.Briefly discuss the various tools used for development organisation strategy

Nov/Dec 07

1.Steps in planning

(Or)

1.Discuss the forecasting techniques normally adapted

April/May 07

1.Explain in detail about the various types of plans
2.Discuss the various steps involved in decision making process

(Or)

1.How is management by objectives understood? Discuss briefly the process of MBO
Advantage and disadvantage of MBO

Unit 3:

Important questions:

1.What is organisation and explain departmentation
2.Distinguish line and staff authorities
3.Decent realisation and delegation
4.Source of recruitment and selection process
5.Different types of performance appraisal

Examination questions:

N/D 06

1.Explain the nature and purpose of organisation.
2.Explain the qualitative forecasting

(Or)

1.Explain MBO with a focus of IT industry

A/M 07

1.Departmentation and its strategies.

(Or)

1.Steps in providing appropriate human resources

N/D 07

1.Name the factors determining department and mention the basis of departmentation and give examples

(Or)

1.Explain various techniques in selection process

A/M 08

1.Compare and contrast formal with informal organisation structure
2.Define the term span of management. What do you understand by flat and tall organisation?
3.Briefly discuss the various factors that will influence the span of management.

(Or)

1.What is authority? Why does it exist in an organisation?
2.Explain with example various types of authority and adv and dis-adv of each
3.Briefly discuss about the sources of prospective human resources that are available outside the organisation.

UNIT 4:

Important questions:

1.Behaviour model
2.Motivational model
3.Leadership theory
4.Communication and its barriers.

Examination Questions:

N/D 06
1.Explain the democratic type of leadership
2.with example
3.Discuss the factors of theory of motivation

(Or)

1.Explain how job enrichment helps to maintain competiveness
2.Explain barrier in communication

M/J 07
1.Various types of organisation communication
2.Role of electronic media in the effectiveness of communication
3.Barriers of effective communication

(Or)

1.Describe the relationship of hygiene factors,
2.motivation factors and job enrichment
3.What is natural hierarchy of needs? Explain people’s needs.

N/D 07

1.Explain Maxwell’s theory of motivation.
2.Compare with X – Y theory

(Or)

1.Discuss communication through electronic media for effective business.

A/M 08
1.Is the process of motivating organisational members important to managers?
2.Substantiate your answer with the help of a suitable motivation theory
3.Briefly discuss about the various leadership type

(Or)

1.What is organisational communication? How important is communication to mangers?
2.List and describe micro and macro barriers of effective communication.
3.Discuss they types of formal organisation of communication and explain the general purpose of each type.

Unit 5:

Important questions:

1.MNC
2.Japanese and US management
3.Control and techniques of control
4.Role of IT managers.

Examination Questions:

N/D 06
1.Requirements of effective controlling
2.Role of IT in controlling

(Or)

1.What is productivity? Explains the methods of improving productivity in IT industry
2.Explain the impact of liberalisation quoting examples from software industry

M/J 07
1.Compare and contrast feedback and feed forward methods.
2.Role of computer in handling information

(Or)

1.Compare Japan and US management techniques
2.Briefly discuss about various forms of international business with suitable example

N/D 07
1.What are the steps in controlling process and state the essentials of e\effective controls

(Or)

1.What is budgetary control? Explain its significance

A/M 08:
1.Explain the terms operational management as well as major managerial activities involved in operational management
2.What is controlling. List and discuss various steps involved in controlling process
(Or)

1.What is MNC? List and explain the different attitudes of international managers.
2.Japan Management techniques.

APRIL/MAY 2008-PRINCIPLES OF MANAGEMENT

B.E/B.Tech DEGREE EXAMINATION, APRIL/MAY 2008

Fourth Semester

(Regulation 2004)

PRINCIPLES OF MANAGEMENT

(Common to Aeronautical Engineering, Information Technology, Production Engineering, Metallurgical Engineering , Mechatronics Engineering ,Instrumentation and Control Engineering, Mechanical Engineering, Electrical and Electronics Engineering, Civil Engineering, Electronics and Instrumentation Engineering, Automobile Engineering and Biomedical Engineering)

(Common to B.E (Part-time) Third Semester Regulation 2005)

Time:Three hours Maximum:100 marks

Answer ALL questions

PART A –(10*2=20marks)

1. Define Scientific Management.

2. Differentiate between Management and Administration.

3. What is MBO?

4. List any four quantitative forecasting techniques.

5. Differentiate between effectiveness and efficiency.

6. What is meant by Delegation of Authority?

7. Define Job Enrichment.

8. Define Noise in communication.

9. What is Ethno Centric Organization?

10. Bring out any two similarities between International Management and Regional

Management.

PART B—(5*16=80 marks)

11. (a) Write an essay about the contributions made by F.W.Taylor, Henri Fayol,

L.Gantt, Frank and Lillian Gilberth , George Elton Mayo and others to the

field of Management.

Or

(b) With illustrations from Indian and International context, explain in detail

the different types of Business organization with their suitability.

12. (a) In detail explain the importance of planning in the present Indian business

Environment. Also highlight the different types of plans.

Or

(b) Explain in detail the steps in the decision-making process with examples.

Also explain in detail any two decision making tools.

13. (a) Bring out the factors affecting centralization/decentralization . Also

highlight the merits and demerits of centralization and decentralization

with examples.

Or

(b) Enumerate in detail about the selection process which is widely followed in

Selecting IT professionals. Also highlight the different types of interviews

that can be used in the selection process.

14. (a) Elucidate the different leadership styles. Explain in detail about the Blake

and Mouton’s managerial grid.

Or

(b) Define communication. Explain the process of communication. Explain the

various types of communication with its relative merits and demerits.

15. (a) Bring out the different characteristics of an effective budget. Also bring out

the different types of Budget with its relative merits and demerits.

Or

(b) Bring out the importance of Productivity measures in any organization.

Also in detail enumerate the different productivity enhancement tools

used by the organizations in the present competitive scenario.

POM-NOV/DEC 2007-MG-1351-PRINCIPLES OF MANAGEMENT

B.E/B.Tech DEGREE EXAMINATION, NOV/DEC 2007

Fifth Semester

Computer Science and Engineering

MG 1351-PRINCIPLES OF MANAGEMENT

PART A-(10 X 2=20 marks)

1. What is the difference between Management and Administration?

2. List the functions of management.

3. Define MBO in planning.

4. List the forecasting technique used for decision making.

5. Site an example for formal and informal organization.

6. Explain span of control in an organization.

7. What is the hierarchy of needs?

8. Define effective communication.

9. What is budgetary control?

10. What is Liberalization?

PART B-(5 X 16=80 marks)

11.(a).

(i).Is management an Art, science or profession? Discuss

(ii).Discuss the various Management approach.

11.(b).

(i).Explain the fourteen principles of management, as stated by Henry Fayol.

12.(a).Define strategic planning? What are the steps involved in planning?

(Or)

12.(b).Define Forecasting. Explain the various forecasting techniques used for decision making process.

13.(a).Discuss the merits and demerits of a line and staff organization with examples.

 (Or)

13.(b).List the functions of staffing in HRD. Discuss in detail the steps involved in a selection of human resources.

14.(a).

(i).Discuss the different types of leadership styles.

(ii).Explain the need Hierarchy related to motivation. (Or)

14.(b).Define communication, types of communication. Explain the barriers for effective communication.

15.(a)

.(i).Explain how computers are useful in controlling organizational issues.

(ii).What are requirements for effective control? (Or)

15.(b).Explain the effect of Globalization and Liberalization in the global business environment