571105 COMMUNICATION SKILLS JANUARY 2011 ANNA UNIVERSITY MBA QUESTION PAPER JAN 2011 REGULATION 2010
571105 COMMUNICATION SKILLS JANUARY 2011 ANNA UNIVERSITY MBA QUESTION PAPER JAN 2011 REGULATION 2010
3. How are facial expressions important for effective communication?
4. Why is it necessary to slow down the rate of speech?
5. What are the different kinds of listening?
6. How does our world view affect our communication practices?
7. What are the features of a good agenda?
8. How is it possible to establish rapport with the interviewer in a very short
time?
9. What is a proposal?
10. What is the role of visuals in a report?
business.
Or
(b) Discuss the role of interpersonal perception in improving your
communication skills?
12. (a) “Actions speak louder than words.” Explain the statement with reference
to the importance of non-verbal communication.
Or
(b) Explain the scenario of intercultural communication in business houses
today.
13. (a) What presentation skills will you require to make a very good
presentation in a business meeting?
Or
(b) Discuss the strategies by which you will be able to improve your fluency
in communication.
14. (a) Imagine that you attended a meeting of senior managers to recommend
increase in salary for all employees of your organization. Prepare the
minutes of the meeting with relevant details.
Or
(b) Write a letter of job application for the post of General Manager in a
shipping company. Give your CV separately with relevant details.
15. (a) You are the purchase manager of a large construction company. You need
to track the supply and maintenance of materials and equipment you
purchase for your company. Prepare a proposal for developing software
for materials management in your organization for submission to the
Vice-President (Operations) of your company.
Or
(b) You are the HR Manager of an IT company. Prepare a performance
appraisal report on the employees in your company for submission to the
head of your company.
571105 COMMUNICATION SKILLS JANUARY 2011 ANNA UNIVERSITY MBA QUESTION PAPER JAN 2011 REGULATION 2010
M.B.A. DEGREE EXAMINATION, JANUARY 2011.
First Semester
571105 — COMMUNICATION SKILLS
(Regulation 2010)
Time : Three hours Maximum : 100 marks
Give relevant examples, where necessary.
Answer ALL questions.
PART A — (10 × 2 = 20 marks)
1. What are the functions of communication in business?
2. What are the characteristics of the child state of mind in TA?3. How are facial expressions important for effective communication?
4. Why is it necessary to slow down the rate of speech?
5. What are the different kinds of listening?
6. How does our world view affect our communication practices?
7. What are the features of a good agenda?
8. How is it possible to establish rapport with the interviewer in a very short
time?
9. What is a proposal?
10. What is the role of visuals in a report?
PART B — (5 × 16 = 80 marks)
11. (a) Explain with examples the informal channels of communication inbusiness.
Or
(b) Discuss the role of interpersonal perception in improving your
communication skills?
12. (a) “Actions speak louder than words.” Explain the statement with reference
to the importance of non-verbal communication.
Or
(b) Explain the scenario of intercultural communication in business houses
today.
13. (a) What presentation skills will you require to make a very good
presentation in a business meeting?
Or
(b) Discuss the strategies by which you will be able to improve your fluency
in communication.
14. (a) Imagine that you attended a meeting of senior managers to recommend
increase in salary for all employees of your organization. Prepare the
minutes of the meeting with relevant details.
Or
(b) Write a letter of job application for the post of General Manager in a
shipping company. Give your CV separately with relevant details.
15. (a) You are the purchase manager of a large construction company. You need
to track the supply and maintenance of materials and equipment you
purchase for your company. Prepare a proposal for developing software
for materials management in your organization for submission to the
Vice-President (Operations) of your company.
Or
(b) You are the HR Manager of an IT company. Prepare a performance
appraisal report on the employees in your company for submission to the
head of your company.
