BA9203 TOTAL QUALITY MANAGEMENT JUNE 2010 ANNA UNIVERSITY MBA QUESTION PAPER JUNE 2010 REGULATION 2009
BA9203 TOTAL QUALITY MANAGEMENT JUNE 2010 ANNA UNIVERSITY MBA QUESTION PAPER JUNE 2010 REGULATION 2009
3. Define quality circle.
4. List the phases of implementation of Taguchi methods.
5. List the control charts for attributes.
6. Define tero-technology.
7. How is the voice of the customer heard?
8. List the phases of bench marking.
9. Define quality culture.
10. Define employee empowerment.
Or
(b) Explain the costs of quality. (16)
12. (a) Explain Juran’s quality trilogy process in detail.
Or
(b) Elaborate on the following :
(i) Masaaki Imai’s contribution. (8)
(ii) Taguchi’s loss function. (8)
13. (a) Using a neat flow diagram, explain the process of selecting the
appropriate control chart. (16)
Or
(b) Elaborate on the principles of reengineering using appropriate examples.
(16)
14. (a) Explain the seven new management tools. (16)
Or
(b) Prepare the format of an FMEA table and explain the components with
an example of your choice. (16)
15. (a) Explain the types of quality audits. (16)
Or
(b) List the elements of ISO 9000 series requirements. (16)
BA9203 TOTAL QUALITY MANAGEMENT JUNE 2010 ANNA UNIVERSITY MBA QUESTION PAPER JUNE 2010 REGULATION 2009
M.B.A. DEGREE EXAMINATION, JUNE 2010
First Semester
BA 9203 — TOTAL QUALITY MANAGEMENT
(Regulation 2009)
Time : Three hours Maximum : 100 Marks
Answer ALL Questions
PART A — (10 × 2 = 20 Marks)
1. What is quality policy?
2. What is quality control?3. Define quality circle.
4. List the phases of implementation of Taguchi methods.
5. List the control charts for attributes.
6. Define tero-technology.
7. How is the voice of the customer heard?
8. List the phases of bench marking.
9. Define quality culture.
10. Define employee empowerment.
PART B — (5 × 16 = 80 Marks)
11. (a) Explain the factors that influence end-user perceptions. (16)Or
(b) Explain the costs of quality. (16)
12. (a) Explain Juran’s quality trilogy process in detail.
Or
(b) Elaborate on the following :
(i) Masaaki Imai’s contribution. (8)
(ii) Taguchi’s loss function. (8)
13. (a) Using a neat flow diagram, explain the process of selecting the
appropriate control chart. (16)
Or
(b) Elaborate on the principles of reengineering using appropriate examples.
(16)
14. (a) Explain the seven new management tools. (16)
Or
(b) Prepare the format of an FMEA table and explain the components with
an example of your choice. (16)
15. (a) Explain the types of quality audits. (16)
Or
(b) List the elements of ISO 9000 series requirements. (16)
